Tonya, who manages the office, was very helpful. She was very clear in her communication and the follow-through was exactly as promised. The only bummer I had was one of the mechanics stated I needed new struts because the struts were showing to be at the end of their life. What they don't know is I replaces those struts myself about 10,000 miles earlier. The car is driven like an old lady with less than 500 miles a month. It's possible the mechanic may have mistaken my car for someone else's. So if you give them a try, and just like any vendor no matter the industry, do your due diligence. If you really need auto work, I highly recommend you talk to someone you trust who knows a bit about auto maintenance. Much of what I do for my own car is very easy to do and yet shops tend to charge high prices for the work.